Question 1

What is Hubnity?

Accepted Answer

Hubnity is a time tracking and team management platform for organizations that need accurate timesheets, activity insights, payroll workflows, integrations, and workforce operations in one place.

Question 2

How do I invite team members to Hubnity?

Accepted Answer

Owners and managers can open People → Invite members, enter email addresses, assign roles and projects, and send invitations from the Hubnity workspace.

Question 3

Why is my timer not syncing?

Accepted Answer

Check your internet connection and confirm you are signed into the correct organization. Open the desktop app menu and select Sync now. If you see error codes like HUB-SYNC-001 or HUB-SYNC-002, see the Fixing Timer Sync Issues article for platform-specific steps.

Question 4

How do I connect Asana or Jira to Hubnity?

Accepted Answer

Go to Settings → Integrations, select the connector, and complete the OAuth authorization. Map external projects to Hubnity projects on the Field mapping tab so tasks appear in the timer.

Question 5

Can I edit or add manual time entries?

Accepted Answer

Yes. Members can add manual entries from Timesheets → Add entry. Managers can approve or reject edits depending on your organization policy. Enable reminders and auto tracking to reduce missed entries.

Question 6

How does Hubnity billing work?

Accepted Answer

Hubnity offers Starter, Pro, and Enterprise plans billed per seat. Owners manage subscriptions from Billing → Subscription. Upgrades are prorated mid-cycle. See Billing FAQ for trials, refunds, and taxes.

Question 7

Is my activity data private?

Accepted Answer

Hubnity measures activity levels from keyboard and mouse input but does not record keystroke content. Screenshots are optional and controlled by organization policy. See the Data Privacy FAQ for retention and GDPR details.

Question 8

How do I contact Hubnity support?

Accepted Answer

Open a support ticket from the Help Center contact page at /contact, or email support@hubnity.com. Search the knowledge base first for step-by-step guides on your topic.

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