Hubnity Terms of Service

1. Trader identity and the Services (EU E-Commerce Directive Art. 5)

• FENS Trade FZ-LLC
• Trade License Number: 5021517
• Unit Area 199, Alquisaidat Nakheel, Ras Al Khaimah, United Arab Emirates
• info@hubnity.eu
• support@hubnity.eu
• +971 (72) 44-8022

Hubnity is a time tracking and team management platform. The Services enable organizations and individuals to track work time, monitor activity levels, manage projects and teams, generate reports, process payroll-related data, issue client invoices, and integrate with third-party tools.

We may update, modify, or discontinue features of the Services at any time. We will make reasonable efforts to notify Customers of material changes that adversely affect core functionality. Beta or preview features may be offered "as is" without warranty.

2. Accounts and eligibility

You must be at least 16 years old (or the minimum age required in your jurisdiction) to create an account. If you register on behalf of an organization, you represent that you have authority to bind that organization to the Agreement.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at info@hubnity.eu if you suspect unauthorized access. We may suspend or terminate accounts that share credentials or violate these Terms.

Organization Owners control workspace settings, billing, member invitations, and data retention. Members access the Services according to roles and permissions assigned by the organization.

3. Subscriptions, billing, and refunds

Paid plans (Starter, Pro, Enterprise) are billed per active member seat on a monthly or annual cycle. Each active member consumes one seat. Add-ons such as Screenshots, Insights Dashboard, and Payroll Automation are billed separately per active member.

A 14-day free trial is available on Starter and Pro plans without a credit card. At trial end, add a payment method to continue or the workspace enters read-only mode. Data is retained for 30 days after cancellation or trial expiration before permanent deletion.

• Upgrades take effect immediately with prorated charges for the remaining billing period.
• Downgrades take effect at the next renewal date.
• Listed prices exclude VAT and applicable sales tax, calculated at checkout.
• Monthly subscriptions: no refunds for partial months.
• Annual subscriptions: prorated refund within 30 days of purchase upon request to support.
• Failed payments are retried over 7 days; after three failures the workspace enters read-only mode.

Enterprise customers may pay by wire transfer under a separate order form. Contact sales@hubnity.eu for custom terms.

4. Acceptable use

You agree not to misuse the Services. Prohibited activities include, without limitation:

• violating applicable laws or third-party rights;
• attempting to gain unauthorized access to systems, accounts, or data;
• reverse engineering, decompiling, or extracting source code except as permitted by law;
• transmitting malware, spam, or harmful content;
• using the Services to harass, discriminate against, or unlawfully monitor individuals;
• reselling or sublicensing the Services without written authorization;
• interfering with or disrupting the integrity or performance of the Services.

We may investigate violations and suspend or terminate access without prior notice where necessary to protect the Services, other users, or comply with law.

5. Organization and employer responsibilities

If you use Hubnity to monitor employees, contractors, or other individuals, you are solely responsible for compliance with applicable labor, privacy, and employment laws in your jurisdiction. This includes obtaining required notices and consents before enabling activity monitoring, screenshots, location tracking, or similar features.

Organization Owners and Admins control which tracking features are enabled. Members are notified when screenshot capture or other monitoring is active. You must configure retention, access controls, and privacy settings appropriately for your workforce.

If you access Hubnity as an employee or contractor, your organization may have direct access to your time entries, activity data, and reports. Hubnity employees may access data for support, security, product improvement, and service delivery as described in our Privacy Policy.

6. Customer data and privacy

You retain ownership of data you submit to the Services ("Customer Data"). You grant Hubnity a limited license to process Customer Data solely to provide, maintain, and improve the Services and as otherwise described in the Agreement.

When you provide personal data of others (for example, team members), you act as the data controller and Hubnity acts as a data processor. You are responsible for lawful collection and processing. Our GDPR Compliance page and DPA describe processor obligations. See our Privacy Policy for how we handle personal data.

Organization Owners may export data from Settings → Privacy → Export data and request deletion from Settings → Privacy → Delete organization data. Individual members may delete their accounts from Profile → Privacy → Delete my account.

7. Intellectual property

Hubnity and its licensors own all rights, title, and interest in the Services, including software, designs, trademarks, documentation, and aggregated usage statistics. Except for the limited rights expressly granted in the Agreement, no rights are transferred to you.

You may not copy, modify, distribute, or create derivative works of the Services without our prior written consent. Feedback you provide may be used by Hubnity without obligation or compensation.

8. Third-party services and integrations

The Services may integrate with third-party tools (for example, Asana, Jira, Slack, payment processors). Your use of third-party services is governed by their terms and privacy policies. Hubnity is not responsible for third-party content, availability, or practices.

API access and webhooks are available on Enterprise plans subject to rate limits and documentation. You must keep API keys confidential and use them only as permitted.

9. Suspension and termination

You may cancel your subscription at any time from Billing → Subscription → Cancel plan. Access continues until the end of the paid period unless otherwise stated.

We may suspend or terminate your access if you breach the Agreement, fail to pay fees, pose a security risk, or if required by law. Upon termination, your right to use the Services ends immediately. We may delete Customer Data after the retention period described in our Privacy Policy.

Sections that by their nature should survive termination (including payment obligations, intellectual property, disclaimers, limitation of liability, and indemnification) will survive.

10. Disclaimers and limitation of liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HUBNITY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE AGREEMENT WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO HUBNITY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS (USD $100) IF YOU HAVE NOT PAID ANY FEES.

11. Indemnification

You agree to indemnify and hold harmless Hubnity from claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Services, your Customer Data, your violation of the Agreement, or your violation of applicable law—particularly claims related to employee monitoring, consent, or workplace privacy obligations.

12. Changes to the Agreement

We may update these Terms from time to time. When we make material changes, we will update the "last updated" date and, where appropriate, notify you by email or in-product notice. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

13. Right of withdrawal (EU Directive 2011/83/EU)

If you are an EU consumer purchasing for non-business use, you may have a 14-day right of withdrawal from distance contracts.

For digital services supplied immediately after purchase with your express consent and acknowledgement that you lose the withdrawal right once performance begins, the withdrawal right may not apply to the extent permitted by Article 16(m) of Directive 2011/83/EU.

To exercise withdrawal where applicable, email info@hubnity.eu within 14 days with your account details.

14. Online dispute resolution (EU Regulation 524/2013)

The European Commission provides an Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Our contact email for this purpose is info@hubnity.eu.

Unless required by applicable legislation or agreed in writing, FENS Trade FZ-LLC does not participate in consumer arbitration proceedings before private consumer arbitration boards.

15. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your country of residence apply.

Disputes should first be raised with us at info@hubnity.eu. If not resolved informally, disputes will be subject to the exclusive jurisdiction of the courts of Ras Al Khaimah, UAE, unless applicable law requires otherwise.

16. Contact information

For questions about these Terms, contact us:

• info@hubnity.eu
• +971 (72) 44 - 8022
• Hubnity — Automatonsoft
• Unit Area 199, Alquisaidat Nakheel, Ras Al Khaimah